DupliTrade Ltd. (Hereinafter “DupliTrade”, “the Company”, “us” or “we”) is the owner of this website duplitrade.com (“the Website”) and data controller of the data we collect. DupliTrade understands you want to keep your information private, safe and discrete, and is committed to protecting your privacy.
This Privacy Policy describes how we collect, store and use information on individuals that use this Website, and is designed to help you decide whether to use the Website and in what manner.Consent to use Information
This Policy is a legally binding agreement between you (“you” or “user”) and us. By opening an account or accessing the Website or providing information to us in other formats, you agree and accept the terms of this Privacy Policy as amended from time to time and you consent to the collection and use of information in the manner set out in this Policy. We encourage you to review this Policy carefully and to periodically refer to it so that you understand it and its subsequent changes if any. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, PLEASE STOP USING THE WEBSITE IMMEDIATELY.
The definitions in the Terms and Conditions – apply to this Privacy Policy unless stated otherwise. IN ADDITION TO THIS POLICY, PLEASE REVIEW OUR TERMS AND CONDITIONS INTO WHICH THE TERMS OF THIS PRIVACY POLICY ARE INCORPORATED BY REFERENCE, TOGETHER WITH SUCH OTHER POLICIES OF WHICH YOU MAY BE NOTIFIED BY US FROM TIME TO TIME.What Information Does DupliTrade Collect?
We collect two types of data and information from you:
(1) Non-Personal Information – DupliTrade retains some non-personally identifiable information (“Non-Personal Information”), such as your approximate geo-location, your web request, browser type, browser language, web pages you visit before or after visiting our Website, URL’s, platform type, clicks number, landing pages, viewed pages and the order of those pages, activities on those pages and time spent on pages. This information is collected and retained for security reasons and so that we can audit and track statistically usage, audit our affiliates and calculate payments to third parties.
(2) Personal Information – “Personal Information” is information that may be of a private or sensitive nature. Some of the Personal Information is collected from you when you create an account on the Website and submit your information and some while you are using the Website. Such information includes your name, phone number, e-mail address or mailing address and IP address.
We treat any Non-Personal Information which is specifically connected or linked to any Personal Information as Personal Information.Mandatory and Optional Information
In order to access our services on the Website, users may be asked to fill in a form providing some Personal Information to the Company. Answers to questions on Personal Information are not mandatory unless the fields are marked with an asterisk. Not supplying the information required in optional fields shall not represent any reduction in the services and information that we provide. However, failure to complete mandatory fields or providing incorrect Personal Information may prevent us from fully providing the requested information or services.
By providing us with the information and registering with us as a user, you are confirming to us that any information provided about you is accurate, up-to-date, complete and not misleading in any way. Additionally, you agree that you will not impersonate any person or entity, misrepresent any affiliation with another person, entity or association, use false headers or otherwise conceal your identity from us for any purpose.What is the Purpose of Collecting this Information?
We collect information required to open an account, to transact business effectively and to safeguard your assets and your privacy. To do this, we gather information to help us assess your needs and preferences.
We use personal information to provide you quality service and security. For example, we may use the information collected from you to verify your identity and contact information. We may also use this information to establish and set up your trading account, issue an account number and a secure password, maintain your account activity, and contact you with account information. This information helps us improve our services to you, customize your browsing experience and inform you about additional products, services or promotions that may be of interest to you.
We may use your information for the following purposes:
- Send you marketing communications which you have requested. These may include information about our products and services, events, activities, and promotions of our associated partners’ products and services. This communication is subscription based and requires your consent.
- Send you information about the products and services that you have purchased from us.
- Perform direct sales activities in cases where legitimate and mutual interest is established.
- Provide you content and venue details on a webinar or event you signed up for.
- Reply to a ‘Contact me’ or other web forms you have completed on one of our websites (e.g. to download a whitepaper).
- Follow up on incoming requests (customer support, emails, chats, or phone calls).
- Provide you with access and services related to a Free Trial of our applications.
- Provide access to our Customer Support portal or the website.
- Perform legal and contractual obligations such as order confirmation, license details, invoice, reminders, and similar.
- Notify you about any disruptions to our services (system messages).
- Contact you to conduct surveys about your opinion on our products and services.
Non-Personal Information is collected for research and statistical purposes, to enable us to develop, customize and improve the Website, based on your preferences, usage and interactions with the Website, to process your requests for information, and to provide you with the most relevant services and offers.When do we Collect Personal Data?
We collect personal data:
- When you are using our products.
- When you interact with us in person, through correspondence, by phone, by social media, or through our websites.
- When we collect personal information from other legitimate sources, such as third-party data aggregators, our marketing partners, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others.
Who Else Receives this Information (“Recipients”)?
We may share or transfer information, including Personal Information, internally within our group of companies.
We share Personal and Non-Personal Information with third parties, when this is required in order to provide, maintain or improve our services and operation and for the purpose of providing you with offers we or such third parties think you may be interested in.
We share your Personal and Non-Personal Information with (i) third parties which provide services to the Company in order to allow or enable us to provide you with our services; (ii) third parties who provide the Company services in relation to the operation of the Website; (iii) any auditors, contractors or other advisers auditing any of the Company’s business processes; and (iv) any potential purchasers or investors in the Company.
DupliTrade may also disclose your Personal Information to third parties to fulfill your instructions or pursuant to your express consent.
Any processing performed by any Recipients will, where required by law, be governed by a data processing agreement in the form required by law, preserving any and all of your statutory data protection rights and obligating the Recipients to respect the Personal Information and handle it in accordance with the relevant laws. We also assure you that the Recipients are required to maintain the confidentiality of such information and to use your Personal Information only in the course of providing the aforementioned services and only for the purposes that DupliTrade dictates.
We may also share your Personal Information and other information in special cases if we have a good reason to believe that it is necessary to: (i) comply with law, regulation, subpoena or court order; (ii) detect, prevent or otherwise address fraud, security, violation of our policies or technical issues; (iii) enforce the provisions of this Privacy Policy or any other agreements between you and DupliTrade, including investigation of potential violations thereof; or (iv) protect against harm to the rights, property or safety of the Company, its partners, its affiliates, users or the public.Direct Marketing
We may share your Personal Information such as e-mail address and phone number with our marketing partners, and may periodically use it ourselves for the purpose of providing you with marketing offers as well as updates and newsletters you may register to receive.
You hereby provide your prior express written consent to receive: (i) any phone call or text (including internet-to-phone) using an automatic telephone dialing system or artificial or prerecorded voice, or (ii) any phone call or text (including internet-to-phone) that includes or introduces an advertisement or constitutes telemarketing, using an automatic telephone dialing system or an artificial or prerecorded voice, and all the foregoing to the phone number that you used when you registered on our Website. You may change this phone number at any time by advising us by any reasonable means, and your prior express written consent to receive emails from us, our affiliates, and our partners.
At any time, you may request to discontinue receiving these offers by sending a blank message with the word “Remove” in the subject area to support@duplitrade.com or to unsubscribe in any other applicable manner, that may be provided by us from time to time. If you unsubscribe we will remove your e-mail address from our marketing distribution lists and from any future lists we may share with our marketing partners. However, you may need to separately unsubscribe from marketing offers sent by our marketing partners.What are your Rights?
You have the right to request a copy of the information held by us about you. You also have the right to access your data, have changed any inaccuracies in the details we hold about you, the right to object to the use of your data and the right to block any specific uses of your data, by means of a request in writing to our support team
We rely on the following legal basis for collecting personal data:
- Collecting personal data based on consents The collection of personal data based on consent from the data subject will be done by using “Consent Forms” that will store documentation related to the consent given by the individual. Individual consents will always be stored and documented in our systems.
- Collecting personal data based on contracts We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.
- Collecting personal data based on legitimate interest We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subjects do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between us and the individual person has been identified.
You have the following rights with respect to your personal data:
- The right to request a copy of your personal data that we hold about you.
- The right to request that we correct your personal data if inaccurate or out of date.
- If you are a customer, you may update your user profile by sending request to our support team”.
- The right to request that your personal data is deleted when it is no longer necessary for us to retain such data for legal and contractual purposes.
- The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications.
- If you want to withdraw your consent to e-marketing, please make use of the link to manage your subscriptions included in our communication. Please note that you may still receive system messages and administrative communications from us, such as order confirmations, system messages and notifications about your account activities.
- The right to request that we provide you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
- The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
- The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.
- The right to complain to us and/or the relevant Data Protection Authority in your jurisdiction.
- You can submit your request or complaint to following email: support@duplitrade.com
How Long do we Keep your Personal Data?
We store personal data for as long as we find it necessary to fulfil the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.
This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymized.Security and confidentiality
The Company guarantees that your Personal Information will be treated with confidentiality, and that the server in which this data is to be stored has implemented the necessary industry- standard security measures to prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. However, we cannot completely guarantee the security of your information, which might be accessed, disclosed, modified, or destroyed, and it should be emphasized that you share this information at your own risk, subject to the disclaimers of this Privacy Policy and subject to the Terms and Conditions into which the terms of this Privacy Policy are incorporated by reference.
We have controls in place to protect your personal information and minimize the risk of security breaches. However, should any breaches result in a high risk for you, we will inform you without undue delay.Cookies
Non-Personal Information is collected, inter alia, through the use of cookies. “Cookies” are small bits of code, usually stored on a user’s computer hard drive, which enable a website to remember user preferences. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, remembering your credentials and preferences, and making the interaction between you and the Website quicker and easier as well as compiling aggregate data about the Website’s traffic and to identify IP address and type of browser being used. Cookies are also used to help ensure that the content you see online is relevant to you and your interests. If you provide Personal Information to us, then this personal information may be linked to data stored in the relevant cookie.
You can find more information about cookies at www.allaboutcookies.org.
The cookies on this Website are used to hide certain publicity from the users that have chosen this option. The cookies are also used to save the credentials and preferences of the user in order to allow automatic login to the private home page of the registered user, but only if this is desired.
If you wish to block cookies, you may do so through your browser’s settings. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser’s help menu for further information. However, please bear in mind that disabling cookies may adversely affect your user experience on the Service. To learn more about how to reject/block cookies, visit www.allaboutcookies.org.Links to other website
This Privacy Policy applies only to this Website. This Policy does not apply to third party websites, linked to our Website. Third party websites or services may have their own privacy policies and we advise you to read them carefully. Inclusion of a link to a third party website or service is not a recommendation of such a website or service. Third party sites may contain information or service that is illegal, or that some people may find inappropriate or offensive. Before using third party sites and services or before making a purchase, we recommend you to read and understand the privacy policy and terms and conditions of such third party websites and services and warranty for purchased products. You are knowingly and voluntarily assuming all risks of using third party sites to purchase products and services. You acknowledge and agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.Assignment
We may transfer or assign your information, without any notice, and without a need to receive your consent, to any third party as a result of change of control, consolidation, merger, acquisition or reorganization. You acknowledge that in the event of bankruptcy, insolvency or receivership, we may have no control over the use and transfer of your Personal Information.Updates to this policy
This Privacy Policy is subject to modifications. Please check the “Last Modified ” heading at the bottom of this document to see when this Privacy Policy was last updated. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Website. Your use of the Site or Services, or your provision of personal information following any changes, means that you accept the updated Privacy Policy.